Ship Chandler Abidjan respects the privacy of customers, vessel representatives, purchasing departments, ship managers, owners, operators, agents and other visitors who communicate with us through this website.
This policy describes the types of information that may be collected, why that information is used, how it may be stored and the choices available to individuals regarding their personal information.
1. Information We May Collect
When you contact us or submit a Request for Quotation (RFQ), we may collect information that you voluntarily provide, including:
- Contact name.
- Company or organization name.
- Business email address.
- Telephone or WhatsApp number where provided.
- Vessel name and vessel type.
- IMO number.
- Port of delivery.
- ETA or requested delivery date.
- Product descriptions, quantities, specifications, brands and IMPA references.
- Requisition documents and other files uploaded with an RFQ.
- Other information contained in your correspondence with us.
Technical Information
When the website is used, limited technical information may also be processed for security, operation and troubleshooting purposes. This may include an IP address, browser or user-agent information, request time and other standard server information.
2. How We Use Information
Information submitted through the website may be used to:
- Review vessel supply enquiries and RFQs.
- Identify and understand requested products or marine services.
- Prepare or coordinate quotations.
- Communicate with customers or vessel representatives regarding a request.
- Coordinate sourcing and potential delivery requirements.
- Review technical specifications, requisition files and supporting documents.
- Protect the website against abuse, fraudulent submissions and security threats.
- Maintain necessary commercial and administrative records.
- Comply with applicable legal or regulatory requirements.
3. RFQ Attachments
The RFQ form allows customers to submit requisition documents and supporting files. These may include PDF documents, spreadsheets, Word documents and images containing product specifications or vessel requirements.
Please avoid including unnecessary personal, confidential or sensitive information in an attachment when that information is not required for the quotation or supply request.
4. Legal Basis and Business Purpose
Personal information may be processed when it is necessary to respond to a request submitted by you, to take steps connected with a potential commercial transaction, to manage legitimate business communications, to maintain website security, or where processing is required by applicable law.
Where consent is required under applicable law, information will be processed on the basis of the consent provided.
5. Sharing of Information
Information may be shared only where reasonably necessary to respond to an RFQ, source requested products, coordinate marine supply requirements, operate the website or comply with legal obligations.
Depending on the nature of a vessel request, this may involve relevant suppliers, service providers, logistics providers or other parties involved in fulfilling or evaluating the requested marine supply.
Personal information is not intended to be disclosed to unrelated third parties for their independent marketing purposes.
6. Data Storage and Security
Reasonable technical and organizational measures are used to protect information submitted through the website against unauthorized access, alteration, disclosure or loss.
RFQ information and uploaded requisition files may be stored on systems used to operate the website and manage customer enquiries. Access is intended to be limited to persons requiring the information for legitimate business or administrative purposes.
No internet-based system can be guaranteed to be completely secure. Users should therefore avoid submitting information that is not necessary for the relevant vessel request.
7. Data Retention
Information is retained only for as long as reasonably necessary for the purpose for which it was collected, including handling an RFQ, maintaining commercial records, resolving enquiries or disputes, preventing abuse and satisfying applicable legal or accounting obligations.
When information is no longer reasonably required, it may be deleted, anonymized or otherwise securely disposed of where appropriate.
8. Cookies and Website Technology
The website may use essential technical mechanisms such as sessions or cookies where necessary for security, form operation, administration or other core website functionality.
If additional analytics, advertising or other non-essential tracking technologies are added in the future, this policy and any applicable cookie information should be updated accordingly.
9. International Processing
Maritime supply activities may involve vessels, customers, suppliers and service providers operating in different countries. As a result, information connected with an RFQ may need to be communicated or processed across national borders where reasonably necessary to respond to a request.
Appropriate consideration will be given to applicable data-protection requirements when personal information is processed internationally.
10. Your Privacy Rights
Depending on the law applicable to you, you may have rights concerning your personal information, including rights to request access, correction or deletion, to object to or restrict certain processing, or to withdraw consent where processing is based on consent.
Some requests may be limited where information must be retained for legitimate commercial, legal, regulatory, security or record-keeping purposes.
To make a privacy-related request, contact:
supply@shipchandlerabidjan.com
11. Third-Party Websites
This website may contain links to external websites or services. Ship Chandler Abidjan is not responsible for the privacy practices or content of third-party websites. Visitors should review the privacy information provided by the relevant third party.
12. Children's Privacy
This website and its marine supply services are intended for professional and commercial users. They are not directed to children.
13. Changes to This Privacy Policy
This Privacy Policy may be updated when website functionality, business processes or applicable requirements change. The revision date displayed at the top of this page indicates when the policy was last updated.
14. Contact
Questions regarding this Privacy Policy or personal information submitted through this website may be sent to: